Getting ahead – why attracting students is a smart strategy for tourism growth

Getting ahead
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[The following article was written by me and originally published from The Rise of the Young Asian Traveller, released earlier this year. See link below to obtain the full report]

Once considered the preserve of higher education institutions alone, the movement of students between countries to study for their undergraduate course, Master’s degree, PhD or even just a one-term language course has now become a mass movement. According to the OECD, between 2000-2011 the global population of internationally mobile students more than doubled from 2.1 million to nearly 4.5 million.

Asian students currently represent the largest ethnicity group (53%) studying abroad worldwide, and they are increasingly choosing to do so closer to home rather than study in the traditional market of the US or other native English-speaking countries. The volume of student travellers, and their considerable spending power, is thus giving rise to new partnerships between the education sector and destination management organizations across the Asia Pacific region.Getting ahead

Whether for school excursions, college field trips, student exchanges or higher education studies overseas, the opportunities for young people to travel through their educational programme is greater than it has ever been. Moreover, travelling for the purpose of study in a safe, planned and controlled environment offers the first taste of travel for many young Asians. This, combined with the fact that travelling before, during or after an overseas study programme often provides the opportunity for more prolonged periods of leisure travel overseas than would typically be culturally acceptable or possible back home (see the case of young Korean students and employees in chapter five), has made destination marketers take a new look at student travellers as a target market.

Changes in international student mobility: student travel to and within Asia

As a result of economic globalisation and heightening of governments’ awareness of the perceived links between education and economic competitiveness, a large number of governments have pumped billions of dollars into increasing the number of higher education institutions and boosting student enrolments. In Asia, this expansion of enrolments has meant that many countries, such as Republic of Korea, China and Singapore, have made rapid transitions from an extremely elite system of limited access to a university education, to a mass higher education system. The expansion has, however, failed to keep up with domestic demand as parents and students flock to higher education as a means to improve or maintain socio-economic mobility and enhance individual competitiveness in the job market.

“Don’t tell me how educated you are, tell me how much you travelled” – Mohamed

The increasing demand, coupled with the financial power of the growing middle classes, has in-turn fuelled the trend for students to choose to leave their home countries in search of an overseas university education. Until the mid-1990s, the overwhelming destinations of choice were the traditional English-speaking countries such as the United States, the United Kingdom and Australia. This choice made sense in view of the predominance of English as the global language of business, science and technology. Beginning in the mid-1990s, countries such as Malaysia began capitalising on the international appetite for higher education by positioning themselves as education hubs. The economic benefits of becoming an education hub are clear since international students contribute financially not only through the payment of tuition fees, but also in a variety of other ways: travel, accommodation, leisure activities, food and clothing purchases[2].

In short, the above factors combined with a relative decline in the cost of travel and communications has meant that increasing numbers of Asian students are choosing to study in another country, but within their own region. To capitalise on this, many big-name academic institutions from the United States, United Kingdom and Australia have established branches overseas to attract students attracted by their ‘brand appeal’ but less able to afford the costs associated with studying in an English-speaking country. Students from Europe, the US and Australia are also attracted to overseas campuses to gain overseas experience and, of course benefit from lower fees too. Examples of this include Nottingham University’s (UK) campuses in Ningbo, China, and Semenyih, Malaysia or James Cook University’s (Australia) campus in Singapore.

Influences on study destination choice

As the OECD indicates, global student mobility patterns typically mirror intra-regional migration patterns as well as the evolution of geopolitical relations. However, the sharp increase of the number of internationally mobile students prepared to invest considerable amounts in their overseas education has created intense competition between Asian countries and institutions for enrolments. This market oriented approach has forced many governments to turn to destination marketing organisations’ experience in order to gain a competitive edge.

Tourism Malaysia’s collaboration with the country’s Ministry of Education is an example of this. Similarly, in 2003 Singapore’s government created Singapore Education (now the Council for Private Education) with the cooperation of the Singapore Tourism Board to help promote Singapore as an education hub for overseas students.

When designing programmes to attract overseas students, marketers have to bear in mind that the decision of where to study and what to study is rarely left entirely to the individual student. As consumer research for this report shows, the students’ immediate family (most often parents) is the primary source of funding for all types of trip and therefore they will have an important say, if not the final decision, in these matters. University tutors, acting in line with exchange agreements between home and overseas institutions, as well as government bodies and scholarship foundations (domestic or overseas) providing funding will also bring considerable influence to bear on this decision.

According to a 2001 Education World Survey of one thousand undergraduate students who travelled abroad from ten Asian countries, mobile students’ key choice factors’ were ‘country’ (54%), ‘course’ (18%), ‘institution’ (17%) and ‘city’ (10%)[3].

The part of a student’s destination choice outside of the strictly academic criteria may be influenced by a range of factors that appeal to students’ consumer emotions. Research conducted in 2014 among students from 152 countries by the International Student Identity Card (ISIC) Association identified four student ‘mentalities’. These mentality orientations are based on students’ personal norms and values; by means of which they distinguish themselves from and identify with others in respect to their own lifestyle and opinions. The report Understanding the Global Student Mentality: Differentiation in a Plural Student Population revealed that of the four identified mentalities (‘loyalists’, ‘hedonists’, ‘conservatives’ and ‘liberalists’), ‘conservatives’ were the dominant mentality in Asia. These students typically place a high value on spending time with family and friends, engaging with other cultures, and travelling. Overall the study revealed that 67% of Singaporean students, 62% of South Korean students and 51% of Chinese students had a strong interest in travelling.

An attractive place to study

Finally, the elements of a study destination that also make for a good leisure destination are likely to create a strong appeal to young consumers making their choice of where to study overseas. Elements that make a particular destination ‘cool’ and fashionable such as a destination’s youth culture can create a strong attraction. UNESCO cites the example of Korean pop music, soap operas and movies being popular among Chinese youth contributing to the number of Chinese students studying in Korea. Over a period of ten years, the figure has multiplied 33 times, from 902 students in 1999 to 30,552 in 2008.

Given Asian students’ desire to travel, combined with the high cultural values placed on stability, personal safety and security (appealing to both students as well as their parents), it is destinations that are able to offer the right mix of connectivity, a good cultural offering in a safe environment that are most likely to benefit from the boom in young Asians’ desire to study overseas.

Want to read more?

Visit the PATA e-Store where you can purchase the full report The Rise of the Young Asian Traveller, or view the Executive Summary.

References:

[2] Section adapted from: UNESCO (2013) The International Mobility of Students in Asia and the Pacific, UNESCO, Paris.

[3] UNESCO (2013) The International Mobility of Students in Asia and the Pacific, UNESCO, Paris.

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Tourism Australia’s smart move to attract new Asian audiences

Running Man - on location in Australia
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Last week Tourism Australia reported that it had partnered with the South Korean TV network Seoul Broadcasting System (SBS) and two State Tourism Organizations to bring the Korean reality-comedy series ‘Running Man’ to Australia: Running Man - on location in Australia

“Some of Australia’s most stunning scenery and iconic landmarks are providing the backdrop to one of Korea’s most popular TV shows, in a new bid by Tourism Australia to entice more Korean visitors Down Under.

Korean reality-comedy series Running Man has just completed filming in Queensland and Victoria, with the first Australian episode starring Tangalooma Resort, Currumbin Wildlife Sanctuary and Palm Beach airing this week on Korean television screens (…).

This week, fans of Running Man watched contestants compete in Kangaroo suits at Currumbin Wildlife Sanctuary and take a helicopter ride over the Gold Coast. Melbourne’s laneways and surrounds are set to feature as the backdrop for the next episode.

Running Man is the latest project by Tourism Australia enlisting the support of Asian celebrities to promote Australia’s best tourism destinations to Asian consumers, with popular Chinese celebrities Nicky Wu and Ekin Cheng both filming projects in Australia in 2013 and the top rating Japanese celebrity travel show, Tabi Salada, filming an Australian special earlier this month.Running Man

[The series will air] in South Korea in March, followed by China, Japan, Thailand, Hong Kong, Singapore, Taiwan, Cambodia, Indonesia and Malaysia.”

Making dedicated tourism promotion adverts to air on TV these days costs a fortune. The only time I see them is in the twilight hours on rolling news channels and besides, consumers are far too savvy to swallow what can often look close to being a cheesy propaganda video. Better instead to lure TV and film producers to your country and help them to film the best of what you have with their own means and on their own terms.

Hitting the big-time and reaching potential visitors through the power of film can bring additional benefits too, as these visitors may be more attracted to visit out of high season, and show more desire to connect with other aspects of the destination’s cultural offering, or travel more widely to visit related landmarks. Tourism New Zealand’s work to attract millions of visitors from across the globe to is an excellent example of this.

Tapping into new audiences

Today, Tourism Australia (TA) is looking for opportunities to gain attention in Asia and attract new audiences and South Korea is showing huge potential:

“Visitors from South Korea generated A$1.2 billion in total expenditure in 2012. Tourism Australia estimates that the market has the potential to grow to between A$2.8 billion and A$3.4 billion in total expenditure by 2020”

Running Man should be a good bet, since it has such a huge following across Asia. It has also been translated into English, Spanish, Thai, Vietnamese and Arabic for Hallyu fans, or fans of Korean pop culture of which there are many millions around the world. The combination of game show tension and comedy, fronted by Korean comedy superstar Yoo Jae-suk has won it the appeal of millions of young Koreans.

The power of the road trip movieLazy Hitchhiker's Guide to Europe

When I announced to friends in Europe that I would be coming to live and work in Bangkok for three months, they quickly suggested that my life in the city could pan out like the plot of the film The Hangover III. It’s not just Hollywood audiences that have discovered the crazy side to Thailand through film. Last year, Lost in Thailand was crossed the USD 200 billion mark to become the biggest box office hit for a 3D film in China and has surely awoken the interest of millions of young Chinese to take the trip here.

Similarly, but on a smaller scale, the Lazy Hitchhiker’s Guide to Europe was an amateur film that became highly popular in Korea last year.

Here are some more examples, with related press coverage:

Emerald City cameo in Chinese film bringing tourists to Seattle

China’s romance film boosts tourism in Japan

‘Seediq Bale’: Taiwan’s biggest movie sparks indigenous tourism

Tourists Flock to China’s ‘Avatar’ National Park (PHOTOS)

http://news.xinhuanet.com/english2010/china/2010-01/25/c_13150372.htm

A smart and symbolic move: easyJet launches a dedicated homepage in Chinese

easyJet Chinese homepage
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Yesterday easyJet caused quite a stir among the global travel easyJet Chinese homepageindustry by launching a dedicated homepage in Chinese. Even the Prime Minister had something to say about it during his visit to the country.

easyJet already has dedicated home pages for customers booking their European travel from Brazil, Russia and the US and according to the airline the move to provide a booking engine in Chinese was prompted by a 25% rise in bookings from China during 2012.

For me, this move is a smart one. Destinations and providers of tourism products and services from the tiniest mountain village to the great capital city across Europe have been scrambling to attract the fêted ‘high-spending Chinese traveller’. However there are so many basic ways in which destinations are falling short and providing signage and service in Chinese has so far been one of them. By providing a booking engine in their native language the airline is making a clear statement that it is open for business for the Chinese traveller in Europe (and now beyond). The move has also brought the company into line with VisitBritain’s China Welcome programme.

The move is also symbolic. The easyJet brand has long been identified with the savvy independent traveller. While easyJet flights are also bookable by travel agents through Amadeus’s distribution system (a move made largely to capture the business market), the budget carrier has traditionally been associated with independent travellers looking to compose their holiday their way, as opposed to being subject to tour operator charter flights or the legacy carriers (those currently bringing Chinese visitors long-haul to Europe and, until now, presumably providing the bulk of European internal flights). If increasing numbers of Chinese travellers have been booking with easyJet it’s because they too are increasingly prepared to compose their trip their way, travelling independently or in small groups.

easyJet A319For Gen C Travellers and upscale independent travellers of all ages, easyJet is a fascinating brand to watch, given its role in stirring up the airline industry since its launch over 15 years ago and given the way it currently projects itself to the independent traveller. Just take a look at the hotels, cities, experiences and products reviewed in the company’s in-flight magazine.

As Chinese visitors make repeat visits to Europe, looking to broaden their horizons from the obligatory dash around eight countries in one week, they are showing an increasing propensity to branch out and use previously unfamiliar services, brands and routes. This interesting report ‘Chinese Tourists in Europe from 2017’ by the mega travel company Tui helps to explain this concept.

In future posts I’ll be discussing some of the commentary about young Chinese travellers and sorting the fluff from the substance as the travel industry races to attract the Chinese yuan!

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